Help & Support


If you can't find your answer below, please contact us here or give us a call on 03301232448. Phone lines are open 7 days a week from 8am to 11pm.


General

How to watch BritBox


General

How does the free trial work?

You can try us free for 30 days. If you're enjoying your BritBox trial, then you can keep going as your subscription will automatically continue for as long as you want it. Cancelling is fine too. Just do it at least 24 hours before your 30 days are up, and you won’t be charged. There's no commitment and no contract.


How much is it?

BritBox is free for the first 30 days and then just £5.99 a month. As part of your subscription, you get unlimited access to hundreds of the best British boxsets and programmes that you won't find anywhere else.


Why are some shows no longer available, and when will they be back?

BritBox needs to secure proper licences for our content, and those licences are granted for a limited period of time. If a licence for a show has expired, we can often extend it, but sometimes we have to remove it from the service.


Can I watch on multiple devices?

Yes, you can access BritBox on the web, your Apple TV, Samsung (2016-2020), Panasonic, LG, Vestel and Netgem Smart TVs, iOS, Android devices, Amazon Fire TV, YouView Retail, BT, and Talk Talk set top boxes and YouView Sony 2020 TVs.


Can I buy a gift subscription to BritBox?

Currently, we don’t offer gift subscriptions.


Does BritBox have the biggest collection of British boxsets?

Yes, we have the biggest collection of British boxsets* in comparison to other SVOD providers. Ampere Analysis independently verified this on 23rd May 2020. Check out below for the proof:

Netflix (141)

NOW TV (242)

Prime Video (251)

BritBox (327)

*excluding kids content


How can I contact BritBox?

If you can't find your answer please contact us here, email us at help@britbox.co.uk or give us a call on 03301232448. Phone lines are open 7 days a week from 8am to 11pm.


Joined BritBox with EE?

New to BritBox?

Visit www.ee.co.uk/britbox and follow the simple steps to get set up.

Already have BritBox?

Not a problem. You can still sign up to BritBox with EE by visiting www.ee.co.uk/britbox and following the same simple steps. Using your existing login details, we'll give you the option to change your current subscription to your new BritBox with EE subscription. Your current subscription will be terminated immediately and your new one will start from today with no interuptions.

If your current subscription is with iTunes, you'll need to cancel by following these steps:

  1. Go to your device settings.
  2. Select iTunes & App Store.
  3. Select your Apple ID.
  4. Select View Apple ID.
  5. Enter your email and password if it is requested.
  6. Select Subscriptions.
  7. Under Active select BritBox.
  8. Select Unsubscribe.

You will now be billed each month by EE. To view your bill, make any changes to your payment details or cancel your subscription, visit your My EE account or contact EE directly.


How to use BritBox

How do I sign up?

To sign up via the web:

  1. Click on Register or Try free for 30 days.
  2. On the following page, enter your first and last name, email address, create a password and click Create Account & Continue.
  3. Once you have done that, please check your email address and selected BritBox plan. Then click Continue.
  4. Once you have confirmed, enter your payment card details and click Start subscription.
  5. That's it. You're in. Welcome to BritBox! Click Start watching to enjoy all of our great content!

To sign up via your iOS device:

  1. Click on Register or Try free for 30 days.
  2. On the following page, enter your first and last name, email address, create a password and click Create Account & Continue.
  3. Once you have done that, please check your email address and selected BritBox plan. Then click Continue.
  4. If you have Touch ID turned on, verify that all the information is correct and confirm. If you do not have Touch ID, please pay via your iTunes account.
  5. That's it. You're in. Welcome to BritBox! Click Start watching to enjoy all of our great content!

To sign up via your Android device:

  1. Click on Register or Try free for 30 days.
  2. On the following page, enter your first and last name, email address, create a password and click Create Account & Continue.
  3. Once you have done that, please check your email address and selected BritBox plan. Then click Continue.
  4. Once you have confirmed, enter your payment card details and click Start subscription.
  5. That's it. You're in. Welcome to BritBox! Click Start watching to enjoy all of our great content!

How do I sign up to watch BritBox on a supported smart TV?

Via your Apple TV:

  1. Once you have the app installed on your TV and have opened BritBox, click on Try free for 30 days.
  2. On the following page, enter your first and last name, email address, create a password and click Create Account & Continue.
  3. Once you have done that, please check your email address and selected BritBox plan. Then click Continue.
  4. You will need to sign in to your Apple ID and click Buy to complete payment.
  5. That's it. You're in. Welcome to BritBox! Click Start watching to enjoy all of our great content!

Via Samsung TV and YouView platforms:

  1. To start, you need to subscribe via your mobile, tablet or computer by going to www.britbox.co.uk.
  2. Once you’ve subscribed, click Sign in on your TV screen.
  3. Then refer back to your mobile, tablet or computer and go to https://www.britbox.co.uk/code (making sure to include "https://www" as the link will not always work without this). You should now see a page where you can enter a code.
  4. Click Continue on your TV screen and enter the code that is displayed on your TV, then click Confirm. If you encounter any issue with the code, click the Refresh symbol on your TV screen and try again.
  5. Your TV device should now be activated, and you should be able to start watching BritBox!

Via other TVs:

  1. Once you have the app installed on your TV and have opened BritBox, click on Try 30 days free on your TV so it displays your 6 digit code (valid for 60 minutes).
  2. On a device other than your TV e.g. phone, tablet or laptop, open the web browser and sign up/sign in to your BritBox account. Chrome, Firefox, Safari or Edge are ideal for this. Visit www.britbox.co.uk/code (making sure to include "www." as the link will not work without this)
  3. Enter the code as displayed on your TV screen when prompted.

Enjoy the best of British!


How do I sign in?

  1. Click Sign in.
  2. On the sign-in page, enter your email address and password.
  3. If you’ve forgotten your password, click Forgotten password and we'll email you a link with instructions on how to reset it.

How to watch BritBox on Chromecast?

  1. Check that your Chromecast* device is plugged into both a power source and the HDMI port on your TV.
  2. Check that your TV is on the right HDMI setting and that you have installed both the Google Home and Britbox apps on your mobile or tablet.
  3. Once you have the BritBox app installed on your mobile or tablet, check that you are on the same wifi network as your Chromecast device.
  4. Check for the Chromecast icon on your mobile or tablet and follow the instructions to cast to your desired location.
  5. Your TV screen will display when Chromecast has synchronised, and you'll see that the Chromecast icon is highlighted on your mobile or tablet.
  6. Once the connection is established, play any show or film from your mobile or tablet, and it will appear on your TV.
  7. You can control playback functions (play, pause, scrubbing, replay) using your mobile or tablet. Now you can enjoy all of our great content on your favourite telly!

*If you have Chromecast built into your TV, you don't necessarily need the Google Home app or any other app installed on your mobile or tablet to be able to cast BritBox on your TV.


How does billing work?

Your subscription will automatically renew unless you cancel. We’ll take your payment from the card details you gave us on the same date (or the closest possible) each month.


How do I change my billing information?

If you subscribed via the web:

  1. Login to BritBox.
  2. Go to Account.
  3. Under Subscription & billing, click Manage.
  4. You will see your current card details and an option to Update card.
  5. Enter your new card details.
  6. Click Confirm to save your updated card details.

To change your iTunes billing information via your iOS device:

  1. Go to your device Settings.
  2. Select iTunes & App Store.
  3. Select your Apple ID.
  4. Select View Apple ID.
  5. Enter your email and password if it is requested.
  6. Select Manage payments.
  7. Select your payment method.
  8. Update your payment details.
  9. Select Done to save your updated card details.

How do I cancel my subscription?

If you subscribed via the web:

  1. Login to BritBox.
  2. Go to Account.
  3. Under Subscription & billing, click Manage.
  4. Click Cancel subscription.
  5. Confirm you want to cancel by clicking Yes, cancel.

To change your iTunes billing information via your iOS device:

  1. Go to your device settings.
  2. Select iTunes & App Store.
  3. Select your Apple ID.
  4. Select View Apple ID.
  5. Enter your email and password if it is requested.
  6. Select Subscriptions.
  7. Under Active select BritBox.
  8. Select Unsubscribe.

All cancellations must be submitted at least 24 hours before your next billing date.

You will still have access to BritBox content up until the day your current billing month expires. You can renew your subscription at any time.


How do I delete my account?

Contact help@britbox.co.uk to request the deletion of your BritBox account.

If you currently have an active subscription, it is advised you wait until your cancellation has completed before your account is deleted. This will ensure you have access for the remainder of your billing month.


How do I change my email address?

  1. Login to BritBox.
  2. Go to Account.
  3. Under Account details, click Manage.
  4. Click Edit.
  5. Update and confirm your new email address.
  6. Click Save changes.

How do I change my password?

  1. Login to BritBox.
  2. Go to Account.
  3. Under Account details, click Change password.
  4. Confirm your current password and enter your new password.
  5. Click Change password.

How do I set parental controls?

  1. Login to BritBox.
  2. Go to Account.
  3. Under Parental lock toggle to Enabled.
  4. Enter a four-digit PIN.
  5. Click Set PIN.
  6. When prompted, enter your password and click Confirm.

If you want to watch a program that is restricted, you will be asked to enter your PIN before you can watch it. You can update your PIN anytime.

If you are using the BritBox app on a YouView device (Set top box or YouView Sony TV), then note that the parental controls are managed through the YouView device's settings, and not via the BritBox app.


How do I access subtitles?

If subtitles are available for an episode or movie, the CC icon will appear on the lower right-hand side of the video player.

To turn on subtitles, click the CC icon and it will turn blue.

To turn off subtitles, click on the CC icon and it will turn grey.

For your peace of mind, our service meets the OFCOM requirements for subtitles, and we aim to capture all of our content soon.


Can I download and watch TV shows and films offline?

Yes, you can download TV shows and films on Android and iOS mobiles and tablets when you see the downloads option. The download will be available on your device for 30 days, and once you begin watching, you will have 48 hours to view it before it expires. Some TV shows and films may not be available for download due to rights restrictions.


Where can I stream BritBox?

BritBox is only available to UK residents. You can also watch BritBox if you are temporarily outside the UK but within the EU.


What are the minimum technical requirements to use BritBox?

Operating systems: Windows 7 or later. Android 4.4 or later. Mac OS X 10.9 or later. iOS 10.1 or later.

Supported browsers: Chrome, Firefox, Opera, Edge stable versions under two years old. Safari latest and previous stable major version. Android native.